Effective Date: May 10, 2025

Welcome to SmartCaress.com. We are dedicated to protecting your personal information and ensuring your privacy when using our mobile services and applications. This Mobile Privacy Policy outlines how we collect, use, and secure information from mobile users accessing our services related to Stimulus Aid Relief Programs and Financial Assistance. By using our mobile services, you consent to the practices described herein.

1. Mobile Information Collected

We collect information from your mobile device to provide our services efficiently and securely. This data may include, but is not limited to:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.

• Location Data: With your permission, we may collect location data to provide location-based services.

• Usage Data: Data on how you use our mobile app, including features accessed and usage duration.

• Communication Preferences: Information about your messaging preferences, including message frequency and subscription status.

• Personal Information: As specified in our general privacy policy, including your name, email address, and phone number when voluntarily provided.

• No Sharing Policy: No mobile information will be shared or sold to third parties/affiliates for marketing or promotional purposes. We do not imply that you have given subscriber opt-in permission to any entity other than SmartCaress.com.

2. How We Use Mobile Information

The mobile information collected is used strictly to enhance your experience and improve our services. Specifically, we use mobile data for the following purposes:

• Service Delivery: Personalize and tailor our services based on your preferences and location.

• Notifications: Send updates, reminders, and service-related alerts.

• App Optimization: Monitor app performance and usage to improve functionality and user experience.

• Security: Detect and prevent potential fraud or unauthorized access.

• Customer Support: Respond to your inquiries and resolve technical issues.

• Your data will never be used for unsolicited marketing or shared with third parties without your explicit consent.

3. Mobile Communication and Messaging

By opting into our mobile communication services, you agree to the following:

• Message Frequency: Maximum of 5 messages per month.

• Charges: Message and data rates may apply as per your mobile carrier.

• Help and Support: Reply HELP for assistance. You can also email us at info@SmartCaress.com or call +3301563965.

• Opt-Out: You can unsubscribe at any time by texting STOP, QUIT, END, CANCEL, or UNSUBSCRIBE.

• Data Protection: No mobile information will be shared with third parties.

4. Location Data Usage

If you enable location services, we may collect and use your geolocation data to provide more relevant content and services.

• Purpose: To enhance your experience by offering location-specific features or content.

• Control: You can disable location services at any time through your mobile device settings.

• Data Handling: We do not store your location data unless it is essential for the service you are accessing.

5. Mobile App Permissions

Our mobile application may request access to certain device functionalities, including:

• Camera and Photos: To upload images related to your profile or documents for verification.

• Contacts: To facilitate referrals or share app features with your contacts (only with your explicit consent).

• Notifications: To keep you updated on new services or changes in policy.

• Microphone: Only if needed for voice input or audio features, and solely for providing the intended service.

• You have the right to modify or revoke these permissions at any time through your device settings.

6. Mobile Data Security

We implement rigorous security measures to protect your mobile data from unauthorized access or misuse:

• Encryption: Data transmitted through the app is encrypted using industry-standard protocols.

• Access Controls: Only authorized personnel have access to mobile data for service delivery.

• Storage: Data is securely stored and routinely reviewed for vulnerabilities.

• Regular Audits: We conduct regular security audits to ensure the protection of mobile user information.

7. Third-Party Integrations

Our mobile app may integrate with third-party services solely to enhance functionality or user experience:

• Analytics: We use mobile analytics tools to assess app performance and user engagement.

• Payment Processing: If applicable, secure third-party payment processors handle transactions without storing payment data on our servers.

• No Sharing: We do not share or sell your mobile data to these third parties for their own marketing or promotional purposes.

8. Mobile Advertising and Tracking

We do not use mobile ad tracking to serve targeted ads. Any promotional notifications sent through the app will be directly related to your use of our services or updates on financial assistance programs.

• Opt-Out: You may disable notifications through your device settings.

• No Tracking: We do not track your activities outside our app.

9. Children’s Mobile Privacy

Our mobile services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

• If we become aware of any data inadvertently collected from a child under 13, we will promptly delete it.

• Parents or guardians may contact us to request the removal of such information.

10. Data Retention and Disposal

We retain your mobile data only as long as necessary to provide our services or comply with legal obligations.

• Retention Period: Data related to user accounts will be retained as long as the account remains active or as required by law.

• Data Deletion: Upon request or account termination, data will be permanently deleted from our systems.

11. User Rights and Mobile Data Management

You have the right to manage your mobile data and communications preferences:

• Access and Update: Review and update your personal information within the app.

• Delete and Deactivate: Request data deletion or account deactivation by contacting our support team.

• Notification Preferences: Adjust your notification settings directly within the mobile app.

12. Updates to the Mobile Privacy Policy

We may update this Mobile Privacy Policy periodically to reflect changes in our practices or for legal reasons.

• Notification of Changes: You will be notified of any significant updates through in-app alerts or emails.

• Acceptance: Continued use of the mobile app after policy updates indicates acceptance of the revised terms.

• Feedback: You may contact us to express concerns or seek clarifications regarding changes.

Contact Us

For any questions or concerns regarding this Mobile Privacy Policy, please contact us at:

• Email: info@SmartCaress.com

• Phone: +3301563965

• Address: 231 Ross Street. K7A 1C2. Smiths Falls

By using the SmartCaress.com mobile application, you agree to this Mobile Privacy Policy and the processing of your personal information as described herein.